R1Investing is a brand name of R1investing (hereafter the “Company”) a regulated investment firm licensed by the Cyprus Securities and Exchange Commission (the “CySEC”), with license number 269/15. The Company takes great effort in providing its clients with easy, swift and secure withdrawal procedures. This Withdrawal Policy constitutes a legal requirement following the Company’s authorization and regulation by CySEC, as detailed below:
A client wishing to place a withdrawal instruction is requested to inform the Customer Support Department via email [email protected] or by submitting the request form within Client Portal, which is available 24/7, and provide the following information:
- Full name (including First and last name) on the beneficiary account matches the name on the trading account
- The withdrawal amount is less than or equal to the account equity
- In case a client has open positions, the below parameters should be fulfilled:
- Free Margin level shall be more than 100% in order to submit the withdrawal request.
- The approximate Margin level cannot drop below 100% as the result of withdrawal processing.
- There are no hedged positions on the account at the time of withdrawal request.
- Full details about the method used to deposit, including the credit card or bank account number.
- Full details about the withdrawal method. Please note that the Company’s policy is to refund back to the source of the original deposit.
Provided that the equity in the retail client’s trading account is positive and other conditions referred to above are met, the Company shall process the client’s request to withdraw funds within one business day.
If the client requests a withdrawal of funds outside normal trading hours, the request shall be processed as soon as possible and the next business day at the latest.
Under such circumstances, the Company shall return the part of the funds requested lesser any transfer fees or other charges by the Company. Detailed information on fees and charges can be found in the standalone document “Fees” available to the clients, potential clients and general public on the Company’s website at all times.
The client acknowledges and accepts that withdrawal of any part of the funds, by default, shall be concluded using the same transfer method and the same remitter as the one which the Company has originally received the funds from. Under such circumstances, the Company shall return the part of the funds requested less any transfer fees or other charges by the Company.
It shall be noted that in case the client requested a withdrawal of funds had been deposited into their trading account using PSP, the Company shall process the amount of the deposits, less any transfer fees or other charges by the Company, using the PSP which the Company has originally received the funds from and request from the Client additional KYC documentation in order to identify the client’s bank account to which the potential profit would be transferred.
Shall the client request the funds to be withdrawn from the trading account to a bank account that has not been notified to the Company, prior to proceeding to the funds transfer, the Company performs Know Your Customer procedures on the same client in order to ensure that the beneficiary of the said bank account is the same person.
The Company reserves the right to decline a withdrawal request of the client asking for a specific transfer method and the Company has the right to suggest an alternative. Withdrawals will only be effected towards the client. The Company will not effect withdrawals to any other third party or anonymous account. The Company reserves the right to request additional information and/ or documentation to satisfy itself that the request is legitimate. In addition, the Company reserves the right to reject such a request if it deems that this may not be legitimate. The client accepts that under such circumstances there may be a delay in processing of the request. All payment and transfer charges will be borne by the client and the Company shall debit the client account for these charges. Clients’ requests will be forwarded immediately to the Back Office Department for approval in terms of funds availability after they have discussed the request with the client and have confirmed it. Once the Customer Support Department approves the request, they shall then forward it to the Finance and Accounting Department for processing. For all transactions described above the employee shall record the transactions in the Company’s cash account ledger and shall file the documentation for each transaction recorded after a reference is made into the ledger.
The Company shall be responsible for responding to any client requests, regarding information on the status of their order, received by telephone or email to [email protected] at any time, within a reasonable period of time. Additionally, the client using the Internet shall be able to get information on the status of their order within a reasonable period of time through Client Portal. Information to clients regarding the status of their order must be provided to the client in no longer than one business day.
It shall be noted that when such telephone calls are received they must be recorded on the software of the Company including date and time the call by the customer was made
Processing Time Frames: In order for the Company to perform its obligations and have time to process the payment with the credit card company or bank, below is a list of cut-off times: Until 09:00 AM GMT+2 (nine o’clock) on working days: All withdrawals submitted on or before this time will be processed on the same business day. After 09:00 AM GMT+2 (nine o’clock) on working days: Withdrawal requests submitted after this time will be processed the following business day. Weekends/Holidays: Requests submitted on the weekends or holidays will be handled on the first business following the request. For example, requests submitted on a Saturday will be processed on Monday. Please note that the Company reserves the right to review the trading account, account history, supporting documentation and to request additional information prior to completing the withdrawal request. If necessary, the Company will contact the client for further clarification. In this case, the withdrawal request will be cancelled by the Company until such time as the outstanding matters are resolved. The client should then re-submit his withdrawal request at the earliest possible convenience.
Withdrawal of Profits: Due to anti-money laundering requirements (AML), the Company verifies that proceeds from trading are transferred to an account where the beneficial owner is the same as on the trading account. Therefore, it is recommended that a copy of the bank or credit card statement where funds will be sent is provided to the Company prior to submitting the withdrawal request. Withdrawals will only be effected towards the client. The Company will not effect withdrawals to any other third party or anonymous account.
Receipt of funds: Banks and credit companies may have different internal procedures upon which funds received will be credited. It is important to note that the Company does not have control over when funds will be available. If you require a transaction confirmation, please contact the Support Department. If third parties’ fees apply, you will be informed in advance.
It should be noted that some banks use intermediary banks that charge fees, which are under your responsibility.
In the case where the client requests a wire transfer withdrawal amounting less than 50 (Fifty) EURO, the Company will have the right to apply the withdrawal processing fee of 15 EUR (Fifteen) which represents the administrative and bank charges fees. The withdrawal processing fee shall be charged prior to processing of the wire transfer. Therefore, the minimum withdrawal request by wire transfer shall be above 15 EUR, otherwise the withdrawal request will be rejected by the company.